FREQUENTLY ASKED QUESTIONS

Everything you need to know about Virtuoso trading signals

GETTING STARTED

What is Virtuoso?

Virtuoso is an AI-powered crypto trading signal platform that uses multi-timeframe confluence analysis, whale tracking, and order flow indicators to generate high-probability trading opportunities. Our system analyzes 15+ symbols across 7 timeframes in real-time to identify optimal entry and exit points.

How does the free trial work?

Sign up for any paid plan (Premium or Pro) and get full access for 7 days. No credit card required during trial. You'll receive all signals, PDF reports, Discord access, and platform features. Cancel anytime before the trial ends with no charges.

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Do I need trading experience?

While basic crypto trading knowledge is helpful, our signals are designed to be actionable for traders of all levels. Each signal includes clear entry points, stop-loss levels, and take-profit targets. We also provide educational resources and a supportive Discord community to help you learn.

VIEW EDUCATION RESOURCES

What makes Virtuoso different from competitors?

Unlike simple indicator-based systems, Virtuoso uses multi-timeframe confluence analysis across 7 timeframes simultaneously. We combine:

  • Whale tracking: Real-time order flow and large trade detection
  • Order book imbalances: Deep liquidity analysis
  • Price structure: FVG, CHoCH, and BOS detection
  • Advanced indicators: CVD, OBV, ADL with rolling windows

Our signals only trigger when multiple factors align across timeframes, resulting in higher probability setups. We also provide detailed PDF reports explaining the why behind each signal.

PRICING & PLANS

What's the difference between Premium and Pro?

Premium ($39/mo): Real-time signals, PDF reports, private Discord channels, multi-exchange support, and priority support.

Pro ($199/mo): Everything in Premium, plus full API access, WebSocket feeds, custom indicators, backtesting data, monthly 1-on-1 consultations, and early access to new features.

SEE FULL PRICING

Can I upgrade or downgrade my plan?

Yes! Upgrades take effect immediately and you'll be charged the prorated difference. Downgrades take effect at the end of your current billing period, so you keep full access until then.

Is there a refund policy?

We offer a 7-day money-back guarantee. If you're not satisfied within the first 7 days of your paid subscription, contact support and we'll refund your payment in full, no questions asked.

How do I cancel my subscription?

You can cancel anytime from your account settings or by contacting support. Cancellations take effect at the end of your current billing period - you'll keep full access until then. No cancellation fees or penalties. If you cancel during your free trial, you won't be charged at all.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), cryptocurrency payments (BTC, ETH, USDT), and PayPal. All payments are processed securely through Stripe. Crypto payments receive a 10% discount on annual plans.

TECHNICAL DETAILS

What exchanges do you support?

We currently support Bybit, Binance, and Hyperliquid. Premium and Pro members receive signals across all exchanges. Free tier users have limited exchange access. We're constantly adding support for more exchanges based on user demand.

How many signals do you send per day?

Signal volume varies based on market conditions. On average, we send 15-30 signals per day across all symbols. We prioritize quality over quantity - signals are only sent when confluence conditions are met with high confidence (typically 75%+ confluence score).

What is the average win rate?

Our 30-day average win rate is 72%. However, past performance doesn't guarantee future results. Win rates vary by market conditions, timeframe, and symbol. We track all signals transparently and publish monthly performance reports for Premium and Pro members.

Do you offer API access?

Yes! Pro plan members get full RESTful API and WebSocket access. You can integrate our signals into your own trading bots, algorithms, or custom dashboards. API documentation is available at /api/docs for Pro members.

VIEW API DOCUMENTATION

What timeframes do you analyze?

We analyze 7 timeframes simultaneously to identify multi-timeframe confluence:

  • 1m, 5m (scalping/intraday entries)
  • 15m, 1h (swing trade setups)
  • 4h, 12h (trend confirmation)
  • 1d (macro trend analysis)

Signals are categorized by primary timeframe (scalp, swing, position) but always consider higher timeframe context for quality filtering.

How accurate are your signals?

Our 30-day average win rate is 72% with an average risk:reward of 1:2.5. However, these metrics vary by:

  • Market conditions: Trending markets perform better (75-80% win rate)
  • Confluence score: Signals >85% confluence have 82% win rate
  • Timeframe: 4h+ signals have higher win rates but fewer opportunities

⚠️ Past performance does not guarantee future results. All trading carries significant risk.

Can I see historical performance data?

Yes! Premium and Pro members get access to full historical signal data, including entry/exit prices, actual results, and detailed performance metrics. We publish monthly transparency reports showing all closed positions. Free tier users can view the last 7 days of signal history in the mobile dashboard.

VIEW SIGNAL DASHBOARD

TRADING & RISK

How do I use the signals?

Each signal includes: symbol, direction (BUY/SELL), entry price range, stop-loss level, take-profit targets, confidence score, and confluence breakdown. You can manually execute trades on your exchange or use our API to automate execution. Always use the provided stop-loss and never risk more than 1-2% of your capital per trade.

Do you execute trades for me?

No, Virtuoso provides signals and analysis only. We never have access to your exchange accounts or funds. You maintain complete control over your trading and execution. Pro members can use our API to build automated trading systems, but you're responsible for implementation and risk management.

What are the risks?

Crypto trading carries significant risk. You can lose your entire investment. Our signals are for informational purposes only and do not constitute financial advice. Always do your own research, use proper position sizing, never trade with money you can't afford to lose, and consider consulting a financial advisor before trading.

Can I use Virtuoso for futures trading?

Yes! Our signals are optimized for perpetual futures markets on Bybit, Binance, and Hyperliquid. All analysis is based on futures order book data, funding rates, and open interest. We provide specific leverage recommendations (typically 3-5x for swing trades, 10-20x for scalping) based on volatility and market conditions. However, higher leverage means higher risk - always use stop-losses.

SUPPORT & COMMUNITY

How do I get support?

Free members can ask questions in our public Discord. Premium members get access to private support channels with faster response times. Pro members receive priority support with direct access to our team. Average response time for paid members is under 4 hours during business hours.

Can I join the Discord without subscribing?

Yes! Our Discord server has free public channels where you can connect with the community, learn about trading, and see sample signals. Premium and Pro members get access to exclusive signal channels, educational content, and direct support from our team.

JOIN DISCORD COMMUNITY

Do you offer educational resources?

Yes! We provide comprehensive education for all members:

  • Free: Trading basics, risk management guides, glossary
  • Premium: Strategy guides, indicator tutorials, weekly webinars
  • Pro: Advanced order flow training, 1-on-1 consultations, custom strategy development

All members get access to our education portal with video tutorials, written guides, and real trade breakdowns.

EXPLORE EDUCATION

Is there a mobile app?

We currently offer a mobile-optimized web dashboard accessible at /mobile. Native iOS and Android apps are in development and planned for Q2 2025. You'll receive signals via Discord notifications which work perfectly on mobile.

STILL HAVE QUESTIONS?

Join our Discord community or start your free trial