PRIVACY POLICY

Virtuoso Trading ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Information You Provide

We collect information you provide directly to us:

• • Account Information: Name, email address, username, password
• • Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• • Communications: Messages, support tickets, feedback, and correspondence with us
• • Profile Information: Trading preferences, notification settings, and customization choices

Automatically Collected Information

When you use our services, we automatically collect:

• • Usage Data: Pages viewed, features used, time spent, click patterns
• • Device Information: IP address, browser type, operating system, device identifiers
• • Location Data: General geographic location based on IP address
• • Cookies and Tracking: Session data, preferences, and analytics information

Information from Third Parties

We may receive information from:

• • Payment processors (transaction confirmations)
• • Analytics providers (usage statistics)
• • Social media platforms (if you connect your account)

We use your information for the following purposes:

• • Service Delivery: Provide, maintain, and improve our trading signals and platform
• • Account Management: Create and manage your account, authenticate access
• • Payment Processing: Process subscriptions and transactions
• • Communications: Send signals, alerts, notifications, and service updates
• • Customer Support: Respond to inquiries and provide technical assistance
• • Analytics & Improvements: Analyze usage patterns to enhance our services
• • Security: Detect, prevent, and address fraud and security issues
• • Legal Compliance: Comply with legal obligations and enforce our terms
• • Marketing: Send promotional materials (with your consent, where required)

If you are in the European Economic Area (EEA), we process your personal data based on:

• • Contract Performance: Processing necessary to provide our services
• • Consent: Where you have provided explicit consent
• • Legitimate Interests: For analytics, fraud prevention, and service improvements
• • Legal Obligation: To comply with applicable laws and regulations

We may share your information with:

Service Providers

Third-party companies that help us operate our business:

• • Payment processors (Stripe, PayPal, etc.)
• • Cloud hosting providers
• • Email delivery services
• • Analytics providers
• • Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to:

• • Legal process, court orders, or government requests
• • Protection of our rights, property, or safety
• • Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information:

• • Encryption: SSL/TLS encryption for data transmission
• • Secure Storage: Encrypted databases and secure servers
• • Access Controls: Limited access to personal data
• • Regular Security Audits: Monitoring and updating security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to:

• • Essential Cookies: Enable core functionality (required)
• • Analytics Cookies: Understand how you use our service
• • Preference Cookies: Remember your settings and preferences
• • Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect functionality.

We retain your information for as long as necessary to:

• • Provide our services to you
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Maintain business records

When your account is closed or data is no longer needed, we securely delete or anonymize it, unless required by law to retain it.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

We ensure appropriate safeguards are in place, including:

• • Standard Contractual Clauses approved by the European Commission
• • Adequacy decisions by regulatory authorities
• • Other legally approved transfer mechanisms

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• • Posting the new policy on this page
• • Updating the "Last Updated" date
• • Sending you an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your rights, please contact us:

• • Email: privacy@virtuosocrypto.com
• • Website: virtuosocrypto.com

Data Protection Officer: For EU/EEA residents, you can also contact our Data Protection Officer at the email address above.

Regulatory Authority: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.